Returns, Refunds & Complaints at Flower Delivery Highbury

Our Fresh Flowers Guarantee

At Flower Delivery Highbury, we take great pride in providing only the freshest flowers to our local Highbury customers. We guarantee that every bouquet leaving our shop meets the highest standards of freshness. Whether you are sending blooms to a household or a nearby business, you can trust our arrangements to be vibrant and long-lasting.

Damaged-On-Arrival Policy

We understand how important it is that your chosen flowers arrive in perfect condition. If your flowers arrive damaged or not as described, please inspect your delivery as soon as possible upon arrival. Any issues should be reported to us within 24 hours of receipt. We kindly ask that you provide clear photographic evidence of the damage so we can promptly address your concern and maintain our quality standards across Highbury deliveries.

Freshness Window & Quality Expectations

Our flowers are sourced daily, and we strive to ensure they remain fresh for 5-7 days from the day of delivery when cared for appropriately. Please follow the care instructions provided with your bouquet to enjoy maximum longevity. The actual duration may vary depending on flower variety and home or office conditions. If your flowers do not meet our freshness promise within this window, please let us know promptly with photographic evidence, and we will review your case as soon as possible.

Refund and Replacement Options

Your satisfaction is our top priority at Flower Delivery Highbury. In the rare event that your order is unsatisfactory—due to damage on arrival, quality issues, or failure to meet our freshness guarantee—we offer these resolutions:

• Replacement: We can provide a replacement bouquet of equal or greater value, delivered at the earliest opportunity.
• Full or Partial Refund: If replacement is not possible or preferred, we can issue a refund based on the circumstances and nature of the complaint.

All refund or replacement requests must be made within 48 hours of delivery for damage or quality issues, with supporting photographic evidence. Replacement deliveries will be prioritised for Highbury and surrounding areas. Refunds are processed within five business days following our approval of your claim.

How to Make a Complaint

If you are not satisfied with any aspect of our service, we want to hear from you. We value every piece of feedback as an opportunity to improve. To make a complaint:

1. Contact our team with your order number, issue details, and any supporting photos.
2. Our customer team will acknowledge your complaint within one business day.
3. We will fully investigate, aiming to resolve all issues within three working days.

Your concerns are taken seriously and will be handled with utmost care and confidentiality. As a trusted local Highbury florist serving nearby households and businesses, our goal is always your happiness and peace of mind with every order.

Trusted Local Florist – Our Promise to You

Flower Delivery Highbury has built its reputation on a commitment to exceptional service and customer satisfaction. Our fresh flowers guarantee ensures you always receive the quality you expect from a local specialist, whether you order once or every week. Thank you for choosing us to handle your flower needs in Highbury—we are always here to help ensure every delivery delights.