These Terms & Conditions apply to all customers using our online flower delivery services within Highbury and the surrounding areas. By placing an order through our website, you agree to be bound by these terms, which outline your rights, our responsibilities, and the process for flower deliveries in Highbury. Please read them carefully before placing your order.
Our online flower delivery Highbury order process has been designed for your convenience and security. Select your preferred floral arrangement, add any special instructions, and proceed to our secure checkout. All orders are subject to acceptance and availability. You will receive an order confirmation email once your order is received.
We aim to keep photographic representations as accurate as possible; however, as flowers are natural products, variations in colour, size, and availability may occur. In such cases, we reserve the right to make suitable substitutions of equal or greater value, ensuring the overall style and quality of the arrangement are maintained. Should a significant substitution be required, we will attempt to contact you using the information provided at the time of purchase.
Order cut-off times for same-day or next-day delivery in Highbury and nearby areas are specified at checkout. Orders placed after these times will be processed for the next available delivery date.
You are responsible for ensuring the accuracy of the delivery address and recipient details. We cannot accept responsibility for orders that are delayed or not delivered due to incorrect or incomplete information provided by you.
We accept payment via the methods displayed at checkout, including major credit and debit cards. All prices are quoted in pounds sterling (GBP) and include VAT at the prevailing rate unless otherwise stated. The total amount payable for your order will be displayed before you finalise your purchase.
Payment must be completed prior to order dispatch. All transactions are processed using secure encryption technology to protect your personal data and payment information. We do not store debit or credit card details after the transaction is processed.
We reserve the right to refuse or cancel any order if payment is not received, is reversed, or if we suspect fraud or unauthorised activity. In such cases, you will be notified, and any funds paid will be refunded using the same payment method.
Our online flower delivery Highbury and the surrounding areas is carried out by our trusted team or partner couriers. We offer scheduled delivery options as displayed during the checkout process. Whilst every effort is made to deliver on your preferred date and time, delivery times cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
If the recipient is not available at the address provided, we will follow your delivery instructions where possible (such as leaving with a neighbour or in a safe place). Where no instructions are specified, our delivery driver may leave the flowers in a safe location or with a neighbour and will notify you accordingly. In cases where delivery is not possible and redelivery is required, additional charges may apply.
Responsibility for the flowers transfers to the recipient after delivery. Please note that adverse weather, traffic conditions, or circumstances beyond our control may occasionally affect our ability to deliver on time. In such instances, we will notify you as soon as is reasonably possible and make alternative arrangements. We cannot be held liable for delays beyond our direct control.
You have the right to cancel or amend your online flower delivery Highbury order, subject to the following conditions. Please notify us as soon as possible should you wish to cancel or change your order, quoting your order reference number.
For standard orders, cancellations and amendments can be made up to 24 hours prior to the scheduled delivery date. For same-day or next-day delivery orders, we may not be able to accept cancellations or amendments after the order has been processed. Special orders, personalised items, or timed deliveries may be subject to different cancellation policies, which will be detailed at the point of order.
If a cancellation is accepted, a refund will be processed using your original payment method. Please allow up to 7 working days for the refund to appear in your account, depending on your card provider or bank.
Due to the perishable nature of flowers, returns are generally not possible unless the product is damaged or does not meet specification. If you are not satisfied with the quality of your delivery, please contact us within 24 hours of receipt with photographic evidence of the issue. We will investigate the issue and may offer a replacement, partial refund, or full refund depending on the circumstances.
We may request that the flowers are returned to us for inspection. This does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable laws.
We are committed to offering a professional online flower delivery service in Highbury and neighbouring areas. Our liability for any losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the flowers you ordered. We accept no liability for consequential or indirect losses, including but not limited to loss of income, business, goodwill, or opportunity.
We do not exclude liability for death or personal injury caused by our negligence, or liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Provided we have delivered the flowers to the address you specified, we accept no further responsibility for lost, stolen, or damaged goods once delivery has occurred, except where the product was faulty, not as described, or improperly delivered.
We collect and use your personal information in accordance with our Privacy Policy and applicable UK data protection laws. Any information provided during the online flower delivery process in Highbury is processed securely. We use this information solely for fulfilling your order, improving our services, and (where appropriate) sending you marketing information if you provide your consent.
You have the right to access, amend, or request the deletion of any personal data we hold about you, subject to legal and regulatory requirements.
We cannot be held liable for any failure to perform any of our obligations under these Terms & Conditions caused by events beyond our reasonable control, including but not limited to: strikes, acts of God, terrorism, war, embargoes, extreme weather, fire, or disruption to delivery systems.
In such cases, we will do our utmost to notify you and to arrange alternative delivery or refund as appropriate.
All content on our website, including photographs, text, graphics, and branding, remains our property or that of our licensors and is protected by copyright laws. You may not reproduce, modify, or distribute any content without our prior written permission.
These Terms & Conditions and any disputes arising in connection with your use of our online flower delivery service in Highbury shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims arising out of or relating to these terms.
We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be posted on this page and are effective immediately upon posting. It is your responsibility to check this page from time to time to review the current terms.
If you have any questions or wish to make a complaint regarding your online flower delivery in Highbury, please use the contact form available on our website. We endeavour to resolve all complaints as swiftly and fairly as possible.
If any part of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These terms constitute the entire agreement between us regarding the supply of flower delivery services in Highbury unless otherwise agreed in writing.
Thank you for choosing us for your online flower delivery Highbury needs. We are committed to providing excellent service to customers in Highbury and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
